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Privacy Policy — Vigilant Towing & Impound

Website: vigilantimpound.com   |   Effective Date: April 16, 2025   |   Last Updated: April 16, 2025

Vigilant Towing & Impound ("we," "us," or "our") operates the website vigilantimpound.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully.

1. Information We Collect

We may collect the following types of information when you visit vigilantimpound.com or contact us:

Information You Provide Directly:

  • Name, phone number, and email address when you contact us via our contact form or call us directly.

  • Vehicle information (make, model, year, location) when requesting towing, roadside assistance, or impound services.

  • Payment information processed securely through third-party payment processors (Visa, Mastercard, American Express, Discover, PayPal, Google Pay, Apple Pay, Venmo, Cash App, Square).

  • Any other information you voluntarily provide when communicating with us.

Information Collected Automatically:

  • IP address, browser type, device type, and operating system.

  • Pages visited, time spent on pages, and referring URLs.

  • Geographic location data at the city/region level.

  • Cookies and similar tracking technologies (see Cookies section below).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our towing, impound, roadside assistance, repossession, and transportation services.

  • Respond to your inquiries, service requests, and customer support needs.

  • Process payments securely for services rendered.

  • Send service confirmations, updates, and follow-up communications.

  • Monitor and analyze website usage to improve user experience.

  • Run and measure the effectiveness of Google Ads campaigns and marketing efforts.

  • Comply with applicable laws, regulations, and legal obligations.

  • Protect the safety, security, and integrity of our business and customers.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device. We use the following types of cookies on vigilantimpound.com:

  • Essential Cookies: Required for the website to function properly. These cannot be disabled.

  • Analytics Cookies: Google Analytics (GA4) to understand how visitors interact with our website. Data collected is aggregated and anonymous.

  • Advertising Cookies: Google Ads tracking to measure the performance of our advertising campaigns and conversions.

  • Preference Cookies: To remember your settings and preferences for future visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

4. Google Services

Our website uses Google Analytics and Google Ads services. These services use cookies to collect information about your use of our website to report website trends and measure ad performance. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. To learn more about Google's privacy practices, visit policies.google.com/privacy.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (payment processors, analytics providers), subject to confidentiality agreements.

  • Legal Requirements: When required by law, court order, or governmental authority.

  • Business Protection: To protect the rights, property, or safety of Vigilant Towing & Impound, our customers, or others.

  • Business Transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate confidentiality protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and service records are retained for a period of up to 3 years. Analytics data is retained per Google's default retention settings.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal information, subject to certain exceptions.

  • The right to opt out of marketing communications at any time.

  • The right to data portability where technically feasible.

  • Arizona residents may have additional rights under applicable state privacy laws.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to all legitimate requests within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media platforms, and payment processors. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of vigilantimpound.com after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vigilant Towing & Impound

3523 W Salter Dr, Glendale, AZ 85308

Phone: (623) 440-7360

Email: office@vigilantimpound.com

Available: 24 hours a day, 7 days a week

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